Ink Nurse FAQs

Shipping destinations:

We ship both locally and worldwide. If you can't see your country in the menu and would like to place an order, please contact us.

Shipping times:

Local orders take 2-3 business days to be delivered to you and we ship within 1 business day.International orders take 5-10 business days to be delivered via Australia Post, who then hand over to your local postal agency for delivery. We ship within 1 business day.Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

Orders over AUD$100.00 will receive FREE SHIPPING.Orders under $100.00 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

- We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Afterpay, Google Pay, Apple Pay and much more.

- If something has gone wrong and you made a mistake, please contact the Ink Nurse team as soon as possible to rectify. All orders are final and the customer should double check their shipping and billing information. 

Your 100% satisfaction is important for us. So if you have any issues, please contact us as soon as possible.

- If a product gets damaged or was faulty upon a delivery - we offer 100% refund with proof having being provided.

- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty or bad product can be produced.

- For returns, please emailinfo@ink-nurse.comwith the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

- Please note that customers are responsible for shipping costs of returned items. We are happy to reimburse the costs involved. 

- We use AusPost, the cost of shipping can be calculated here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

- Customers have 7 days after delivery to cancel. Items must not be used or tampered with. If customers request to cancel after this time frame they must contactinfo@ink-nurse.comand explain why. We will assess each case at our discretion to determine a partial refund of item only or a full refund including shipping costs. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day. Unless order is placed on the weekend, which it will be sent the next available day.

Our support team is always happy to guide you at any step!

- All our ingredients are certified vegan and cruelty-free, with no animal derivatives. 100% tested on humans

Our ingredients and their benefits;

OUR BASE CREAM:


Shea Butter + Natural Vitamin E Cream; Shea butter contains vitamins and minerals such as vitamins A and E (boom - double the goodness), as well as essential fatty acids. It has been used for centuries for its moisturising, anti-inflammatory and anti-ageing properties. 
Shea butter has the ability to soothe, hydrate and balance your skin. It is used as a moisturiser for dry skin and eczema, as a dry scalp treatment, for chapped lips and to help soften cracked dry skin on heels, elbows and knees. Shea butter has natural anti-inflammatory properties that have been known to heal scrapes, cuts and burns, tattoos, relieve sunburn, take the sting out of insect bites, ease the pain from muscle fatigue and arthritis.
Shea butter has been used for centuries as a wrinkle reducer. Shea butter contains essential fatty acids, along with vitamins A and E (with added natural vitamin E cream to ensure maximum results), which are imperative to maintaining your skin's elasticity and suppleness.

It has been found to have significant anti-ageing properties and was proven to help rebuild and rejuvenate collagen. Shea butter and Vitamin E, when used continually over time, can reduce the appearance of sun damage, stretch marks, scarring and even cellulite. All of which relates directly to older tattoos that probably suffer from the same damages. 

BUT WHAT MAKES US EXTRA SPECIAL, IS OUR UNIQUE, TRADEMARKED BLEND OF MAGICAL OILS AND NATURAL INGREDIENTS BELOW:

Grapefruit Oil; Promotes healthy cleansing and detoxification of skin. Supports healthy skin by soothing and cleansing. Eliminates odours and is very rich in Vitamin C.
Antioxidant + Immune system booster. Fights free radicals. Protects body from various oxidants and toxins including premature ageing + degeneration of tissues. 
Disinfectant - Antiviral and antimicrobial properties. Protects body from infection. 
Antiseptic - Perfect for bruises, wounds, cuts, acne, skin irritations and prevents wounds/cuts/fresh tattoos from becoming infected. Can assist with muscular cramps and stiffness as well as with ageing skin with a loss of elasticity. 

Jojoba; A versatile natural oil that penetrates the skin for a deep hydration, not just a surface hydration of the skin. This is great for tattoos during healing as well as existing tattoos as the ink needs a deeper penetration of the skin for hydration, which separates our product from a standard moisturiser. Ink Nurse is designed for a deeper hydration, which targets tattoos and their ink pigmentation under the surface. 
Our skin is made up of natural wax esters (called sebum) which lock in moisture to keep skin looking healthy and hydrated. During the natural, inevitable ageing process we all experience, this sebum production begins to decrease; meaning fine lines, dry skin and loss of elasticity (all of which affect the appearance of an aged tattoo). The Jojoba plant actually produces wax esters almost (if not) identical to our very own sebum. If you compare the molecule structures of Jojoba wax esters and human skin sebum, there can be an identical double bond. This means that jojoba may actually mimic our skin’s natural oils and can penetrate at a deeper level.
Studies have documented that jojoba improves the feel of skin and provides a substantial long-acting skin hydration effect. 
Jojoba contains nutrients like vitamin E and B, as well as minerals like chromium, copper, and zinc, which all nourish and protect skin from environmental stressors. Perfect benefits for the longevity of a tattoo’s appearance. 

Avocado Extract; Rich in oleic acid, which is known to aid in speeding cell regeneration, wound healing, aiding the body in repelling and eliminating microbial infections, as well as reducing inflammation inside and out.
Avocado oil is among the top foods highest in vitamin E. This fat-soluble vitamin is known for improving skin and eye health, bolstering the immune system and providing defense against oxidative damage to cells caused by free-radicals.
The vitamins and minerals in avocado oil are not only nourishing for the inside of your body, they can also feed you from the outside in. Boost your skin’s ability to generate more and stronger cells by moisturising with avocado oil. The vitamin E, potassium, and lecithin, which are the primary skin-feeding nutrients in the oil, are all easily absorbed through the epidermis – the outermost layer of the skin – and into the dermis where they provide energy for the growth and health of new skin as well as fortification of existing cells. 
Due to its high concentration of anti-inflammatory oleic acid, avocado oil can be applied topically to ease discomfort caused by all manner of skin conditions, including but not limited to dandruff, cracked heels, keratosis pillars, insect bites and stings, sunburn, eczema and psoriasis.
Just as avocado oil helps the body to grow healthier and stronger skin, it can also speed up the healing process. Once you’ve thoroughly cleaned the affected area, try treating damaged skin caused by cuts, scrapes, burns, raw skin from blisters or rashes, sunburn, bug bites and stings, and other wounds, such as tattoos. Your skin will heal faster and have less chance of scarring.

Coconut Oil; Contains saturated fats, which are medium chain fatty acids or triglycerides. When applied on the skin, they keep it smooth. Due to the presence of these fats, coconut oil also retains the moisture content of the skin, as the fats eliminate moisture loss through the pores on skin. Coconut Oil also contains - Capric/Caprylic/Lauric acid: These three fatty acids have strong disinfectant and antimicrobial properties. Coconut oil will protect open wounds such as a fresh tattoo, from microbial infections. Rich in vitamin E, which is essential for healthy skin growth, also aids in the repair of wear and tear on the skin, keeping skin smooth and protecting from cracking. Coconut oil also prevents premature ageing and wrinkling. All of this can be very useful to the healing and rejuvenation of faded tattoo appearance. Probably the most well known go-to singular ingredient in the tattoo care world.

Rose hip; Known as a "do-it-all oil". It will hydrate the skin, aid with evening out skin tone and lightening pigmentation (great for faded-existing tattoos!), fade acne scarring and the appearance of fine lines and wrinkles. It will also help to keep the skin firm and retain elasticity. It’s almost entirely made of fatty acids so it’s terrific for skin cell regeneration. Great for post-sun exposure and damage (once again - great for sun damaged tattoos - which is one of the main causes of faded tattoos). Rose hip Oil is rich in Vitamin A, which is great for balancing oily skin. An excellent anti-ageing ingredient. 

Cetearyl and Sorbitan Olivate;  Is a unique natural PEG-free emulsifier from Olive oil. It reduces skin water loss, has a high moisturising effect, is hypoallergenic and bio-mimics the skin. This PEG-free emulsifier is derived from olive oil, combining the properties of olive oil with other naturally derived ingredients for the desired emulsification effect. It occurs naturally in vegetables and fruits. It contains humectant properties, which promote the retention of water. It is also a naturally derived emulsifying wax. 

Almond Sweet Oil; Almond oil had been used extensively for its health benefits and as a beauty aid much before science caught up with the goodness of this seed oil. Very popular in Southeast Asia and in the Mediterranean region, where the Almond tree was first domesticated. The almond kernels and the oil extracted from them were credited with promoting heart and skin health. Almond oil is a mild, hypoallergenic oil that can be safely used, even on a baby's skin. Rich in Vitamin E, regular application of the oil can protect your skin from oxidative stress and UV radiation damage, keeping it soft and supple. It can easily penetrate deep into the skin, softening and dislodging the dirt and debris accumulated in the skin pores, excellent for the appearance of your tattoos. Great results have also been found with the treatment of skin rashes, eczema and psoriasis.  

Australian Mandarin Cold Pressed Oil; This ingredient improves the circulation of blood and lymph, particularly below the skin, which may keep the skin feeling rejuvenated as well as looking young and vibrant. Another excellent ingredient to aid in the combat of skin irritations. 

All ingredients are vegan suitable.

Further goodies to make up the Remedy Cream goodness:

Purified Water, Cetearyl Alcohol, Glycerine, Cetearyl Olivate, Glyceryl Caprylate, Cetearyl Glucoside, Sodium Benzoate, Undecylenic Glycerides, Lactic Acid. All plant/vegetable based. Certified Organic. No animal derivatives. 

- Ink Nurse was created to give the people a choice of a high quality, all natural, eco-friendly, super cream that actually cares and listens to it's customers. As well as giving back to the environment and community in any way we can. We provide the people with something outside the box and recognisable. Aiming to become the ultimate tattoo lifestyle brand and the most versatile skin remedy cream available.

Our product was specially designed to be used for a variety of skin irritations and healing purposes. We noticed nobody could really give a clear cut answer as to what to use to heal and take care of their tattoos, so we are going to become that clear cut answer. You wont need to know of any other product once you have tried us on your tattoos. 

Healing fresh ink, revitalising old, faded tattoos, eliminating the dreaded itchy phase after being tattooed, moisturising and invigorating the victims of dry and damaged skin are just some of the many ways we have been reported with helping our customers. 

Not just a tattoo-care product, but an excellent multi-purpose skin care product.

At Ink Nurse, our team of tattoo experts come with years of experience in the industry, both as artists and victims to ink. We know all the ins and outs of getting a tattoo, the things that can go wrong, and the best way to treat your tattoo to give it a long life. We’ve got the answers to your most frequently asked questions. Everything from the average time for a tattoo to heal to how to apply tattoo cream and everything in between. 

With so much variant and misleading information on the web surrounding the topic of tattoo aftercare and tattoo healing times, we’re here to give you some clarity on the matter. Tattoo hydration is a critical element to the healing process of tattoos, and yet most people have no idea about how best to upkeep this. At Ink Nurse, our tattoo moisturiser is among many on the market made specifically to hydrate your tattoos and soothe the healing process. Not only this but the Ink Nurse aftercare cream is specially formulated to boost colour pigmentation in your tattoos to give your old ink a whole new life.

If you still can’t find the answer to your question, give us a buzzand we’ll help guide you to the right advice.

How do I care for my fresh tattoo properly? 

- We provide the perfect remedy ointment to apply to your fresh tattoo but you should always follow your professional tattoo artists advice.

There's plenty of online information about tattoo aftercare, and it really varies dramatically but here is a guide we like to go by, as supplied by one of our owners and respected Australian Tattooist Guild member, Jay Boogy:

Step 1) Keep covering on when you get home, only remove prior to shower. Once ready for shower (no baths) you may remove and wash with warm soapy water. Please ensure you use a natural soap or wash that does not irritate the wound/tattoo. (the warmer the water, the more your pores open up).


Step 2) Pat dry, allow fresh air to breathe and dry properly. Please, no rubbing, picking or scratching at the tattoo.


Step 3) The following day (allow your tattoo to breathe overnight on the first night), Ensure the fresh tattoo is clean and spot test with a small amount of cream. Avoid prolonged sun exposure, swimming (soaking the tattoo) and strenuous activity. Apply a layer of Ink Nurse 2-3 times a day, or as needed.


Step 4) Repeat cleansing routine in shower and apply Ink Nurse often as you feel the need to. Our cream will absorb without feeling clogged up, thick or waxy like a balm and your skin will be able to breathe and heal optimally. Repeat until healed completely.


Step 5) Continue to apply to ensure prime skin conditions and for your artwork to stay looking bold and fresh on display as it should be.

How much do I apply to my tattoo? 

- The great thing about our product is that it is so easy to apply and spread over your fresh tattoo. It's not thick or greasy and a nice thin layer will suffice. You can re-apply multiple times a day to your own accord. We recommend to follow advice from professional tattoo artists but a thin layer a few times a day should be plenty to get that tattoo healing just right. Before bedtime and when waking up in the morning are the times we concentrate on applying. 

Please spot test before use. Some people are more sensitive than others when it comes to certain oils.

Do you test on animals? 

- Absolutely not! we test this product on ourselves and our own tattoos. Respect the Earth and your body! We are certified cruelty free. 

- Well number 1, We use ingredients in a way that none of them do. We put time and research into making the most effective cream and we didn't release our product until we tested it against all the well known brands and creams out there on ourselves and our friends. Most other products that claim to be tattoo care products are generally all thick, greasy butters or balms - we are a cream that absorbs very well and wont leave you feeling greasy or with a thick balm paste on your skin. 

- Secondly, we are the most versatile remedy cream out there. No other product can produce the results we do for a multitude of skin conditions and irritations. Sunburnt? Apply us to soothe and heal the burn. Itchy skin? Apply us to remedy the itch. Dry and cracked skin? Allow us to hydrate and replenish your skin for you. 

We are an everyday moisturiser and skin remedy cream. We are NOT just a tattoo care product, we are much more than that. This is why nobody compares when it comes to quality and usefulness, because we have it all covered. 

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