Refund policy

Your 100% satisfaction is important for us. So if you have any issues, please contact us as soon as possible.

• If a product gets damaged or was faulty upon a delivery - we may offer a refund if there is proof of it having being provided.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty or bad product can be produced.
• For returns, please email info@ink-nurse.com with the subject 'Returns' and include your order number, name and the reason for the return. Within 30 days of purchase.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items. We are happy to reimburse the costs involved. 
• We use AusPost, the cost of shipping can be calculated here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Customers can not cancel once their order has been placed.